Product Support Associate (Temporary)

Role overview Provide day-to-day product support to people using a software platform, helping them resolve issues and get back to their work. This is a full-time, hourly temporary assignment for six months, with support delivered remotely through channels such as phone, email, and chat.

Responsibilities - Respond promptly and courteously to users seeking help or reporting product problems. - Investigate software and platform issues and guide users through troubleshooting. - Assist with hardware and general software problems where needed. - Escalate unresolved cases to appropriate colleagues or teams and follow them through to resolution. - Record reported issues, actions taken, and resolutions in the support ticketing system. - Provide additional support duties as assigned and participate in after-hours or weekend coverage when business needs require it.

Requirements - Associate or bachelor’s degree, or equivalent experience. - Availability for the stated 9 a.m.–5 p.m. Central Time schedule, with possible additional hours. - Strong written and verbal communication skills and a professional, service-oriented approach. - Ability to work effectively with both internal and external stakeholders. - Careful attention to detail and consistency in following established processes. - Able to learn new technologies quickly, think through unfamiliar problems, and work in a fast-changing environment.

Benefits and work setup The assignment is 40 hours per week and fully remote, with no travel required. The listing specifies a schedule of Monday through Friday in 2026 and Tuesday through Saturday in 2027. Benefits listed include medical, dental, and vision coverage with employer contributions, mental health and employee assistance resources, a healthcare navigation service, an optional 401(k), and a company laptop.