Solutions Engineer - Drilling

Role overview Help customers implement and adopt software used in drilling operations, and ensure they continue to get value from it. This customer-facing role connects users with operations, engineering, sales, and development teams throughout onboarding and ongoing support. It combines technical troubleshooting, training, project coordination, and analysis of customer experience.

Responsibilities - Learn how customers work, identify their operational challenges, and translate their needs into actionable requirements. - Lead onboarding for new customers and coach existing users on effective product use. - Maintain onboarding schedules and project records, and capture feedback from meetings and customer conversations. - Route issues to the appropriate internal teams and follow them through to resolution. - Deliver training workshops with engineering colleagues and create materials such as user guides and training resources. - Review usage and customer feedback measures to spot adoption issues and opportunities to improve service.

Requirements - Excellent spoken and written English and Spanish. - Strong technical support and customer service skills, with confidence working across teams. - Experience in oil and gas and the ability to train others. - Analytical thinking, leadership skills, and facility with modern websites and Microsoft Office. - Willingness to travel domestically and internationally up to 30% of the time.