Product Manager

Role overview

Guide the planning and delivery of software products from early research through development, launch, and ongoing support. The role connects customer and partner needs with business goals and engineering work, shaping product direction and helping teams make clear, evidence-based decisions.

Responsibilities - Set product plans, strategy, and positioning in line with business priorities. - Research market trends, competitors, and potential opportunities; document findings and recommendations. - Work with customers and prospects to understand requirements and relay them to development teams. - Prioritize the product backlog, balancing business objectives with partner needs. - Track adoption, user experience, and production issues to assess product performance. - Coordinate across teams and represent products in partner discussions and industry events; coach or delegate work where needed.

Requirements - At least five years of relevant experience; a related degree or equivalent business experience is recommended. - Strong knowledge of product management methods and the software development process, including database and client/server concepts. - Ability to manage substantial projects independently and adapt to new technologies and processes. - Clear written, verbal, and presentation skills for technical and non-technical audiences. - Detail-oriented, able to manage competing priorities in a fast-paced environment, and committed to collaborative work. - Familiarity with the managed service provider industry.

Nice to have - Experience with Agile methods, software development life cycles, Atlassian tools, or a professional services automation product.

Benefits and work setup - Work arrangement may be on-site, hybrid, or remote depending on location. - Travel may be required, generally up to 10%.