Senior Customer Success Engineer

Role overview Own the technical health of a portfolio of customers as they move from initial deployment into their first year of production. The work combines customer success and technical account management: guiding adoption, supporting renewals and growth, and bringing customer needs to product and engineering teams.

Responsibilities - Manage customer relationships and health after deployment, including regular executive business reviews. - Track renewal forecasts and identify opportunities to expand usage, such as adding systems, users, or services. - Investigate integration issues, coordinate fixes, and help customers resolve technical problems. - Turn customer feedback and requests into clear, prioritized input for product and engineering. - Work with solutions architecture to develop rollout playbooks for new customers.

Requirements - At least three years in customer success or technical account management, preferably at an infrastructure or developer-tools organization. - Ability to understand a codebase, debug integrations, and make or contribute to quick fixes. - Experience managing renewal forecasts and expansion goals. - Experience leading executive-level business reviews that support continued customer investment.

Benefits and work setup - Full-time, remote role. - Hiring is planned after at least five design partners have been deployed.