Staff Product Manager, Comms Platform

Role overview Set direction for a communications platform that supports essential transactional messages and more coordinated experiences across transactional and marketing channels. You’ll guide modernization and shared capabilities from strategy through adoption, working closely with engineering and partners across product, marketing, operations, design, analytics, and legal and compliance. The role involves balancing customer needs and business priorities with reliability, scale, cost, regulation, and delivery speed.

Responsibilities - Define the platform strategy and roadmap based on customer needs, business goals, and technical opportunities. - Lead complex initiatives from planning through launch and adoption, partnering closely with engineering and other teams. - Identify communications needs for new products, markets, and customer journeys and incorporate them into platform plans. - Shape channel and partner strategy, making considered build-versus-buy decisions. - Set measures of success and use customer, product, operational, and business signals to guide investment. - Make and communicate tradeoffs among experience quality, reliability, scalability, cost, regulatory needs, and speed.

Requirements - At least 8 years of product management experience, or equivalent, with a record of leading complex products or platforms. - Experience building platform products or other technically complex products; communications or messaging experience is helpful but not required. - Strong product judgment and ability to turn ambiguous problems into clear strategy and an actionable roadmap. - Technical fluency to work deeply with engineering on architecture, reliability, scalability, and platform tradeoffs. - Experience driving adoption across multiple teams or user groups beyond launch. - Strong analytical, business, and customer judgment, along with the ability to build cross-functional alignment and communicate complex decisions clearly.

Benefits and work setup Remote-first role based in the UK, with the option to work from a London office. The listed annual base pay range is £142,000–£190,000. The package may include monthly health, wellness, and technology stipends, medical, dental, and vision coverage, and equity.