Change Manager

Role overview Lead change management for digital services projects, preparing countries, sites, and users to adopt new ways of working. The role combines stakeholder engagement, communication, training, readiness planning, local change networks, and go-live support, in close partnership with project and business leaders. It aims to support adoption that lasts beyond implementation.

Responsibilities - Create and maintain a change strategy and integrated plan aligned with project milestones, dependencies, and risks. - Assess operational and site impacts, identify affected groups and readiness gaps, and define measurable adoption outcomes. - Plan engagement and communications for stakeholders across locations, functions, and leadership groups. - Coordinate role-based training and maintain user guides, quick-reference materials, and related documentation. - Build and support local change-agent networks, and manage site-readiness criteria, checklists, and escalations. - Coordinate go-live hypercare, including support coverage, issue triage, feedback, reporting, and transition to ongoing operations.

Requirements - Demonstrated experience leading change activities in digital, technology, operational, or transformation projects. - Experience coordinating communications, training, stakeholder engagement, site readiness, and go-live support across multiple locations or countries. - Ability to work with project managers, business owners, operational leaders, technical teams, and suppliers. - Fluent professional English. - A relevant degree or equivalent professional experience in change management, business, communications, organisational development, project management, healthcare, or a related area.

Nice to have - Healthcare or other regulated, multi-site experience. - A recognised change-management qualification or practical use of a structured methodology. - Experience establishing change-agent networks and supporting adoption after launch. - Additional languages, or certification in project management, training, facilitation, or process improvement.