Technical Account Manager

Role overview Act as the post-sale technical expert supporting live customer implementations across US and EMEA accounts. You’ll diagnose tracking, data, and performance issues, explain findings to both marketers and engineers, and route fixes to the appropriate team. The role partners with customer success, implementation, professional services, and product teams; customer relationship management and renewals are owned by customer success.

Responsibilities - Investigate conversion, revenue, and tracking problems, identify root causes, and drive issues toward resolution. - Debug web tracking implementations using browser tools, data layers, tag managers, analytics launch tools, and ecommerce platforms. - Compare attribution and conversion metrics across analytics systems and provide findings for customer discussions. - Audit customer setups and recommend improvements to performance and implementation quality. - Configure and validate data transfers through SFTP, cloud storage, or APIs, including subscriber and suppression feeds. - Advise on consent management and data flows so identity signals and tracking tags behave as intended. - Turn technical requests into clear specifications, route issues appropriately, and share recurring product feedback. - Create documentation, playbooks, and AI-assisted tools to make investigations more consistent and efficient.

Requirements - At least three years in a post-sale technical role at a SaaS or marketing technology company, such as technical account management, implementation, support escalation, or solutions engineering. - Hands-on experience debugging web tracking with browser developer tools, data layers, Google Tag Manager, Adobe Launch, and Shopify. - Working knowledge of major email service providers and how their data signals and API integrations work. - Familiarity with SFTP, cloud storage, REST APIs, JSON, and data file mapping and validation. - Experience with attribution and conversion analysis, including explaining why analytics platforms may report different results. - Strong written communication, sound prioritization across multiple accounts, and skill translating technical findings for varied audiences.

Nice to have - Mobile SDK experience for iOS or Android; privacy and consent management knowledge, including GDPR or CCPA. - Basic SQL or scripting in Python or JavaScript, or experience creating AI-assisted workflows.