Technical Support Specialist

Role overview Provide remote technical assistance to customers using business management and billing software for automotive service operations. You’ll own support cases from initial contact through follow-up, diagnosing hardware, software, or network problems and helping users return to work with a positive support experience.

Responsibilities - Respond to customer questions and support requests by phone, email, and other written channels. - Troubleshoot technical problems, identify root causes, and guide customers through practical solutions. - Manage and prioritize an active case backlog, meet follow-up commitments, and keep customers informed. - Record support interactions and troubleshooting steps, escalating complex issues when needed. - Help users understand and use software and hardware; contribute solutions and procedures to the knowledge base. - Explain technical concepts clearly to users with varying levels of technical experience.

Requirements - High school diploma or equivalent. - At least two years of technical support and customer-facing experience. - Proficient troubleshooting in both Linux and Windows environments. - Working knowledge of computer hardware, software, and networking concepts. - Clear written and verbal communication, sound problem-solving, and a customer-focused approach. - Ability to manage multiple cases, document accurately, adapt to new technology, and meet support performance measures.

Nice to have - Familiarity with Microsoft Office and Salesforce.

Benefits and work setup - The role provides remote technical support. Listed base pay is $19.71–$32.21 per hour.