Customer Success Manager

Role overview Guide customers toward measurable outcomes from a portfolio of digital workspace products, supporting adoption, retention, and growth across their accounts. The role combines strategic planning and regular customer engagement with coordination across internal teams, using product knowledge and usage insights to shape practical deployment roadmaps.

Responsibilities - Build relationships with customer stakeholders and internal account teams, and keep communication focused on customer priorities. - Create and maintain success plans tied to customers’ business goals, tracking actions and adoption milestones. - Help customers adopt endpoint management, virtual desktop and application delivery, and identity and access capabilities across their environments. - Review usage and digital employee experience insights to identify adoption gaps, demonstrate value, and guide decisions. - Identify opportunities to improve utilization, expand deployments, and support customer retention. - Share customer needs and effective practices internally, contributing reusable plans, playbooks, references, and other success materials.

Requirements - Bachelor’s degree or equivalent combination of education and relevant professional experience. - Ability to manage customer relationships and engagements across multiple accounts, industries, and product lifecycles. - Strategic, adaptable approach to customer success, with the ability to connect product adoption to business outcomes. - Communication and coordination skills to align customers, account teams, and other internal groups. - Willingness to learn and discuss endpoint management, virtual workspaces, identity, and usage analytics.

Benefits and work setup - Remote role based in or near Dallas, Texas; travel may be required for customer engagements and business needs. - Commission eligible, with a typical on-target earnings range of $137,362.50–$228,937.50 per year; actual offers may vary based on location, experience, education, skills, and other factors. - Benefits include health coverage, retirement plan matching, disability insurance, paid time off, employee ownership, and professional growth opportunities.