Senior Customer Success Manager, UK

Role overview Guide the success and growth of a portfolio of major UK customers using a digital marketing platform. This consultative role spans the customer lifecycle, from onboarding and strategy through campaign delivery, optimization, and retention. You will work closely with senior client stakeholders and internal teams, while mentoring a client strategist.

Responsibilities - Lead onboarding and manage customer relationships, marketing strategy, campaign execution, optimization, and retention. - Build trusted relationships with client stakeholders and executive sponsors; understand their business goals and success measures. - Develop campaign ideas tailored to each client’s needs and advise on how to improve results. - Coordinate with product, sales, engineering, and design teams, representing customer needs internally. - Help clients get value from the platform and make effective use of its services. - Mentor a client strategist and support their development.

Requirements - At least five years of experience in client service, account management, or digital marketing. - Experience serving large enterprise clients, including Fortune 500 organizations. - Strong organization and project management skills across multiple client relationships. - Ability to learn technical concepts and explain them clearly. - Excellent communication and interpersonal skills, including confidence handling pushback and working with senior clients. - Resilience, initiative, a results-focused approach, and interest in mentoring colleagues.

Nice to have - Familiarity with marketing technology and an entrepreneurial approach to client work.