(Fully Remote) - Georgian & English Speaking Support Associate (Local Team) - Full-Time

Role overview Support customers, delivery partners, and local businesses in Georgian and English, helping resolve questions and keep delivery operations running smoothly. The work is fully remote and involves live chat and phone support as part of a local team.

Responsibilities - Respond to customer, courier, and venue enquiries through chat and phone. - Help resolve problems and support smooth day-to-day delivery operations. - Manage several tasks in a fast-moving, round-the-clock service environment. - Work independently from home and coordinate with colleagues across the wider organization. - Contribute to improvements in support operations as you build experience.

Requirements - Fluent written and spoken Georgian, with professional working proficiency in English. - Clear, empathetic communication and a customer-focused approach. - Ability to learn quickly and handle multiple tasks. - Availability to work five days a week on varied shifts, including mornings, evenings, and weekends. - Comfortable working independently in a remote setting. - Must reside in Batumi, Gori, Zugdidi, Poti, or Kutaisi.

Benefits and work setup - Full-time schedule of 40 hours per week; six-month fixed-term contract, with no guaranteed extension. - Medical insurance, two paid vacation days per month, sports discounts, and a cashback benefit in the service. - Learning and development opportunities in a supportive, collaborative team. - No prior customer service experience is required; training is provided.