Delivery Engineer Americas - Remote

Role overview Lead technical deployments of conversational AI and speech technology for customers across the Americas. The work includes installing and configuring solutions in customer environments or cloud infrastructure, diagnosing production issues, and supporting projects through to positive customer outcomes. This is a senior, customer-facing engineering role requiring deep Linux and communications expertise.

Responsibilities - Lead deployment of software solutions in customer premises or cloud environments. - Troubleshoot technical issues and support systems after deployment. - Coordinate with customers and distributed engineering teams to keep implementations on track. - Apply knowledge of telephony and communications protocols to complex integrations. - Read source code when needed to investigate issues and support product teams. - Deliver professional services with a focus on customer satisfaction and business outcomes.

Requirements - Degree or equivalent background in telecommunications or computer engineering. - More than eight years of Unix/Linux server administration experience. - More than five years working with at least one relevant protocol, such as SIP, RTP, HTTP, WebSockets, or REST APIs. - More than five years of scripting experience, for example with Bash, Python, or Perl. - Experience with version control and cloud platforms such as AWS, Google Cloud, or Azure. - Strong customer communication skills, high English and Spanish proficiency, and the ability to work calmly in changing conditions. - Familiarity with contact center technologies such as telephony, PBX, IVR, or CTI.

Nice to have - Speech technology, C or C++ programming, Agile methods, CI pipelines, Terraform, Terragrunt, or Kubernetes experience. - Familiarity with open source VoIP systems or vendors in contact center and conversational AI ecosystems.

Benefits and work setup - Remote contractor position; candidates must be based in the USA or Latin America.