CDN Support Engineer I

Role overview Help developers diagnose and resolve issues affecting content delivery and performance across a global edge network. You’ll own customer problems from investigation through clear guidance and resolution, while learning from senior support engineers and gaining experience with production infrastructure.

Responsibilities - Troubleshoot customer issues through support channels and explain findings in a clear, practical way. - Investigate delivery and performance problems, guiding customers through complex diagnosis. - Take technical issues through to resolution and help maintain reliable service for developers. - Rotate across support shifts and work with different senior engineers on production cases. - Provide shift coverage for planned leave or unexpected absences as part of the support rota.

Requirements - A few years of experience supporting developer-facing infrastructure, such as hosting, networking, cloud platforms, or video delivery. - Ability to investigate technical problems thoroughly and communicate effective solutions to customers. - Flexibility to rotate shifts and cover absences when needed.

Benefits and work setup - Baseline schedule: Friday–Tuesday, 06:00–14:00 UTC+1, with rotation across other shifts and an additional shift allowance. - Coaching from principal-level support engineers, with a stated path toward broader support responsibilities. - Remote work, an annual home office budget, and a yearly team gathering. - Paid sick and parental leave, annual wellness and education budgets, mental health support, and an employee stock option plan.