Remote job
Level 1 Support Engineer
Support Full-time MENA & Europe
Job details
Not specified Salary
MENA & Europe Eligibility
Not specified Experience
Full-time Employment
About this role
Role overview Serve as the first point of contact for customer support requests involving cloud software. Own each case from initial triage through resolution, while keeping customers informed about progress.
Responsibilities - Receive and triage incoming customer support requests. - Investigate issues and manage cases through to resolution. - Communicate clearly with customers throughout the support process.
Requirements - One to three years of experience supporting cloud software in a SaaS environment.
Benefits and work setup - Remote-first role open across the Middle East and North Africa and Europe.