Animal Pharmacy Customer Service Call Center Agent - Remote after training~

Role overview A customer care specialist role supporting a national provider of compounded veterinary medications. The position handles high-volume inbound and outbound interactions across phone, email, SMS, chat, and mail, helping veterinarians and pet owners access customized prescriptions for animals.

Responsibilities - Deliver attentive customer service across inbound, outbound, and written channels - Navigate patient and prescriber profiles across multiple systems and accurately enter prescriptions - Answer 60+ inbound calls per day, spending about 90% of the shift assisting customers - Adapt quickly to each customer interaction and channel - Collaborate with team members across pharmacy and fulfillment facilities, working independently when needed

Requirements - New Jersey Pharmacy Technician License, or willingness to obtain one (training provided) - High school diploma or equivalent - Prior experience with data entry, multitasking, and high-volume call handling - Strong attention to detail and commitment to following procedures - Effective communication, basic math skills, and professional computer experience - Must live within commutable distance of Swedesboro, NJ for the initial training period

Benefits and work setup - Starting pay of $19.25–$21/hour, plus bonuses and incentives based on tenure and performance - Six weeks of paid in-classroom training at the New Jersey campus, including lab and warehouse tours, before transitioning remote - Regular schedule Monday–Friday 11:30 AM–8:00 PM EST, plus one Saturday per month and one additional Saturday per quarter - Shift bids awarded by tenure and performance - Health, dental, and flexible spending accounts; 401(k) with company contribution - Company-paid life and disability insurance, voluntary insurance options, generous paid time off, and tuition reimbursement