Customer Success Engineer

Role overview Work as a Customer Success Engineer for a fast-growing AI search and discovery platform that processes billions of queries weekly. You will guide enterprise customers through onboarding, implementation, and optimization, partnering with customer success managers and engineering to ensure successful adoption of agentic and generative search capabilities.

Responsibilities - Deliver consultative services to a portfolio of customers, including scoped technical workshops and tailored implementation support. - Advise customers on best practices for search implementation, performance tuning, and architecture decisions. - Collaborate with account customer success managers to maintain long-term account health and resolve technical risks. - Partner with product and engineering teams to develop subject-matter expertise and serve as a product specialist for customers. - Produce regular status reports, document engagements clearly, and share knowledge internally to strengthen team practice.

Requirements - 4+ years in a customer-facing technical role such as Customer Success Engineer, Sales Engineer, Solutions Architect, or consultant, ideally in SaaS. - Working knowledge of at least one programming language such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, or Python. - Experience with REST APIs, relational databases, and modern web development technologies. - Proven ability to run technical workshops including training, knowledge transfer, implementation, and code review. - Strong communication skills for explaining complex topics to both technical and non-technical audiences.

Nice to have - Hands-on experience implementing or optimizing search and discovery experiences. - Background designing generative AI or agentic applications, or familiarity with iOS and Android platforms. - Experience supporting open-source projects and their GitHub communities.

Benefits and work setup - Flexible workplace model with high autonomy; many team members work remotely, hybrid-remote, or in offices across Paris, NYC, London, Sydney, and Bucharest. - Occasional travel to customer sites may be required.