Customer Happiness Representative (Remote, Seasonal, Part-Time)

Role overview Support families of a fast-growing STEM education program as a remote, seasonal, part-time Customer Happiness Representative. The role is the front line for inquiries from parents whose children attend hands-on STEM camps, helping with enrollment questions, refunds, scheduling, and general engagement. It is a customer service role with a relationship-building focus, ideal for someone who enjoys working with parents and educators.

Responsibilities - Provide responsive customer service via email, phone, and chat, resolving inquiries and issues promptly - Build and maintain positive relationships with families, anticipating needs to ensure satisfaction - Conduct proactive outreach and follow-ups to deliver personalized support and keep families engaged - Keep accurate records of customer interactions and monitor feedback to surface improvement opportunities - Partner with cross-functional teams to meet customer needs and drive process improvements - Assist with special projects that support the customer happiness team, such as research or systems work

Requirements - Empathetic problem solver with strong written and verbal communication skills - Comfort building long-term relationships and proactively improving processes - Purposeful, driven, and passionate about delivering results and making an impact - Positive attitude, solution-oriented mindset, and accountable follow-through on commitments - Open to feedback, committed to continuous learning, and a team player who values empathy and compassion

Benefits and work setup This is a remote, seasonal, part-time position scheduled for 10 to 30 hours per week, with partial weekend availability preferred. Compensation is $20 per hour. The employer is an equal opportunity employer.