Business and Data Analyst [U.S. Citizenship Required, Public Trust Suitability]

Role overview

Connect program stakeholders with technical delivery by clarifying business needs, analyzing workflows, and translating findings into requirements for application improvements. The work supports public assistance, recovery, grants management, and mitigation processes, with close collaboration among business users, developers, analysts, and quality teams.

Responsibilities

- Facilitate interviews and working sessions to identify needs, priorities, and project scope. - Document existing processes, find gaps, and define improved workflows and user experiences. - Analyze Salesforce-based applications and specify workflow and data needs with administrators and developers. - Turn program processes into epics, user stories, business rules, and acceptance criteria. - Analyze data and reporting needs, help validate requirements, support user acceptance testing, and track defects. - Maintain process flows, data mappings, decisions, and requirements; take part in Agile planning and refinement.

Requirements

- Three to five years of relevant professional experience in business or systems analysis; hands-on Salesforce experience is required. - Bachelor’s degree or higher in any field. - U.S. citizenship and current U.S. residence; must have lived in the U.S. for at least three of the past five years. - Eligibility to obtain and maintain a government Public Trust suitability determination, including successful completion of a background investigation and credit check. - Ability to work remotely from within the United States.

Nice to have

- Experience with public assistance, recovery, grants, or mitigation programs, or with state and local government.