Senior Engineering Manager, Borrower Experience

Role overview

Lead a full stack engineering team responsible for digital experiences that help borrowers manage loans from funding through repayment. You’ll set technical direction, grow the team, and deliver accessible, reliable products across web, mobile, backend services, and integrations, balancing customer needs with operational and compliance requirements.

Responsibilities

- Coach and develop engineers building borrower facing web and mobile products. - Guide delivery across interfaces, backend services, APIs, and servicing integrations. - Work with Product and Design to improve account dashboards, payment flows, and AI supported customer help. - Set and carry out a multi quarter engineering strategy aligned with servicing priorities. - Modernize architecture to improve reliability, observability, maintainability, and development speed. - Coordinate with Operations, Analytics, and Compliance to make complex needs clear in product experiences; keep priorities, risks, and tradeoffs visible.

Requirements

- 10–15 years of software engineering experience, including 4–7 years in engineering management. - Experience leading full stack teams that build and operate customer facing products. - Strong technical knowledge of frontend architecture, backend services, APIs, distributed systems, and system design. - Ability to partner with Product and Design on intuitive experiences and measurable outcomes.

Benefits and work setup

The role supports a digital first setup, with remote work across the US and Canada and team offices available in several US cities. The listing describes team gatherings and planning sessions, along with compensation that may include bonus and equity, retirement contributions, health coverage, paid leave, wellness and productivity allowances, and other benefits. Canadian hiring is not available in Quebec.