Remote job
Field Service Manager 2
Job details
About this role
Role overview
This role directs field engineering supervisors and teams across multiple locations, setting priorities and coordinating resources to maintain reliable client support. You will spot recurring service problems and upgrade-related risks, help resolve escalated issues, and connect client needs with technical and support teams.
Responsibilities
- Provide clear direction to field engineering supervisors and teams across locations. - Identify recurring problems and risks related to new releases, hardware changes, and software upgrades. - Coordinate end-to-end support for current and anticipated service issues. - Resolve issues raised by field teams, escalating complex cases to technical specialists or senior management. - Monitor equipment and software availability with support colleagues and flag gaps that could affect operations. - Manage procurement activity, work processes, priorities, and allocation of staff, budgets, and other resources. - Liaise among clients, end users, supervisors, and technical teams to clarify needs and processes.
Requirements
- Bachelor’s degree and four to six years of relevant experience, or an equivalent combination of education and experience. - Up to two years of leadership experience. - Eligibility for any U.S. government authorizations required to access export-controlled items or technology.