Technical Support Engineer II

Role overview Provide technical support for a data protection platform running on customer systems, including cloud and on-premises deployments. The work combines hands-on troubleshooting, cluster operations, performance analysis, and customer communication, with opportunities to feed deployment findings back to product engineering.

Responsibilities - Deploy, maintain, and operate customer clusters across locations and cloud environments. - Investigate platform availability and performance, analyze diagnostics, and recommend tuning or capacity changes. - Use Bash or Python scripts to collect and analyze logs from large clusters. - Troubleshoot Linux and storage, networking, compute, and memory issues, including problems on CentOS. - Support PowerShell commands and REST APIs, and develop scripts to automate platform tasks. - Share operational feedback with product engineering and clearly explain technical issues to customers.

Requirements - A degree focused on storage, networking, or virtualization, or equivalent experience; the listing asks for at least five years of experience. - Strong Linux knowledge, including the ability to diagnose kernel-level issues involving storage, networking, compute, and memory. - Ability to interpret system diagnostics and communicate findings clearly in technical discussions and documentation. - Familiarity with Linux debugging tools such as systemtap, tcpdump, ftrace, strace, Wireshark, gdb, or crash. - Experience with NFS or SMB/CIFS, storage concepts, virtualization, and data protection technologies. - Scripting experience with Python, Bash, or PowerShell.

Nice to have A master’s degree in storage, networking, or virtualization; distributed file system experience; performance analysis; or Linux platform architecture experience.

Benefits and work setup Eastern Canada is preferred to support shift coverage. Employees near core offices are expected to work there two to three days per week; candidates outside the area are expected to relocate before starting and have legal work authorization for the job location. The listed annualized pay range is $65,600–$82,000, with potential bonus or equity eligibility. Benefits include health and wellness coverage, vacation, paid holidays, refresh days, pension, and life and disability insurance.