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Enterprise Customer Success Manager
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About this role
Role overview Help enterprise customers realize lasting value from database software, supporting their journey from onboarding and adoption through renewal, expansion, and advocacy. As the primary relationship owner for a customer portfolio, you will connect business goals with technical capabilities, coordinate internal experts, and address issues before they threaten customer outcomes.
Responsibilities - Guide customers through onboarding and deployment, advising on practices that support adoption and value. - Build ongoing relationships with customer stakeholders, including senior executives, and set a regular engagement cadence. - Understand customers’ data strategies and business priorities; identify ways to improve outcomes using the platform. - Monitor customer health, engagement, and realized value, and maintain documented success and growth plans. - Lead business reviews, explain value and return on investment, and surface customer priorities to internal teams. - Coordinate with support, sales engineering, professional services, and account teams on escalations, upgrades, migrations, maintenance, and growth opportunities. - Encourage participation in product feedback and customer programs, and support retention goals.
Requirements - 2–4 years in customer-facing enterprise software roles. - Fluent spoken and written English. - Strong customer success fundamentals, organization, time management, and attention to detail. - Technical aptitude and the ability to learn and explain database features, architecture, use cases, and new releases. - Ability to build relationships with senior customer stakeholders and prepare tailored ROI analysis. - Skill in understanding complex business needs and communicating them clearly to internal teams.
Benefits and work setup Remote role based in Singapore, with travel of up to 40% within the region. The package includes 25 days of paid annual leave plus holidays, flexibility, and locally structured compensation. Work visa sponsorship and relocation are not offered.