Learner Services Advisor

Role overview

Guide learners through their studies by helping them understand course expectations, navigate academic processes, and address day-to-day questions. As a primary point of contact, the advisor communicates through voice, text, and video and works with colleagues to support learner persistence and progress toward career goals.

Responsibilities - Help learners plan their studies and understand course navigation, academic policies, and expectations. - Respond to non-academic questions and concerns through calls, messages, and video conversations. - Identify learners who may be at risk of falling behind and provide appropriate guidance. - Work with colleagues on retention efforts and strategies that support short- and long-term progress. - Contribute to individual, team, and department retention goals. - Participate in team meetings, digital workspaces, and virtual events, including on-camera collaboration.

Requirements - High school diploma or equivalent experience. - Clear, professional spoken and written English. - Relationship-building ability, time management, accountability, and willingness to learn basic workplace technology. - Basic computer skills to use the tools needed for the role. - Ability to support learners and colleagues in a diverse, inclusive environment. - Care and accuracy when communicating information; routine issues may call for sound judgment.

Nice to have - A degree or equivalent experience, or stronger proficiency in the listed skills. - At least one year in customer service, a contact center, or hospitality. - Familiarity with Word, Excel, PowerPoint, Teams, or similar business tools. - Organization, problem-solving, interpersonal skills, and ability to manage multiple tasks.

Benefits and work setup This is a full-time remote position. The work setup calls for a quiet home office, the ability to join video meetings, and a wired high-speed internet connection. Benefits include medical, dental, and vision coverage; life and disability insurance; an employee assistance program; paid time off, nine holidays, and a volunteer day; a 401(k) plan subject to eligibility; and optional FSA/HSA, supplemental, pet, and identity-theft coverage.