Senior Engineering Manager V&V Media

Role overview A communications platform is hiring a Senior Engineering Manager to lead its Voice Media team, which builds the low-latency media infrastructure behind global Voice services. The role combines deep systems engineering leadership with people management, focusing on architecture, reliability, and performance for systems that process billions of media streams. It is a remote position based on the East Coast of the United States, with occasional in-person gatherings.

Responsibilities - Lead a team of senior engineers developing next-generation media processing infrastructure for Voice services. - Drive technical architecture decisions for low-latency, high-throughput media systems operating at global scale. - Collaborate with product, platform, and adjacent engineering teams to define roadmaps that align with broader Voice strategy. - Establish engineering excellence through code quality, testing practices, and operational reliability standards. - Mentor engineers and provide hands-on technical guidance on complex media processing challenges. - Balance technical debt reduction with feature delivery while maintaining service reliability and SLO commitments. - Own service performance metrics, reliability targets, and continuous improvement initiatives.

Requirements - 5+ years of engineering management experience leading teams that build distributed systems. - Understanding of Voice/VoIP infrastructure and media handling challenges. - Strong technical background architecting and operating backend services at scale under strict SLOs. - Deep knowledge of systems design, microservice architecture, and cloud infrastructure. - Experience managing complex trade-offs between reliability, scalability, and feature development. - Track record of delivering critical infrastructure projects with significant technical complexity. - Experience using AI tools to improve developer velocity. - Strong communication skills, including the ability to translate complex technical topics for non-technical audiences. - Hands-on experience in at least one of: real-time communications systems, media processing, or streaming technologies.

Nice to have - Familiarity with SIP, RTP/RTCP, or other communications protocols, plus media codecs, transcoding, packet loss concealment, and audio processing. - Background building low-latency, globally distributed systems in Rust, Java, C, or C++. - Experience with Voice AI products, Asterisk, gStreamer, or AWS-class cloud platforms, and prior telecommunications industry experience.

Benefits and work setup - Remote-first role based on the East Coast, USA, with occasional travel for in-person team or project meetings. - Estimated compensation ranges from $207,200 to $259,000 in most listed states, and $219,360 to $274,200 in New York and New Jersey, with eligibility for the equity and corporate bonus plans. - Benefits include health care insurance, 401(k), paid sick time, paid personal time off, and paid parental leave; offerings vary by location.