Business Operations Product Manager

Role overview

This role focuses on scaling operational infrastructure across business operations, Salesforce administration, and systems implementation. The position partners with leadership and internal development teams to translate business needs into scalable processes, workflows, documentation, and technical requirements. It is an internal operations and platform role rather than a sales or business development position, supporting the end-to-end commercial workflow from opportunities and agreements through contract execution and reporting.

Responsibilities

- Serve as the primary Salesforce administrator, owning configuration, data integrity, user support, and the alignment of data models, workflows, automation, and reporting with business processes - Design, document, and continuously improve commercial processes and workflows across media, entertainment, and IP business lines - Manage operational workflows for business opportunities, agreements, contracts, and related Salesforce records, partnering with Legal on contract review, approvals, execution, and post-execution tracking - Optimize integrations between Salesforce and related tools, including internally developed repositories and third-party applications such as DocuSign - Translate business requirements into prioritized specifications, implementation plans, testing criteria, and rollout documentation, and validate system functionality during implementation - Define reporting and dashboard requirements for opportunities, agreements, contracts, approvals, execution status, and commercial performance - Develop user documentation, training materials, and governance standards to drive platform adoption and data quality

Requirements

- Three to five years of experience in business operations or related functions, ideally in fast-paced or growth-stage environments - Three to five years of hands-on Salesforce administration experience - Proven ability to design, document, and improve business processes and operational workflows - Experience translating business needs into clear technical requirements for development teams - Experience creating user guides, training materials, and operational documentation - Ability to pull, clean, and analyze data and communicate findings clearly to stakeholders at all levels - Familiarity with legal workflows in business development organizations - Excellent cross-functional communication skills and experience partnering with executive leadership

Nice to have

- Background in the games industry - Demonstrated proficiency leveraging AI for efficiency and solutioning - Strong ownership mindset with comfort identifying problems and building solutions

Benefits and work setup

- Remote work arrangement - Target salary range of $85,000 to $110,000