Technical Support Engineer - Digital Marketing - Mexico (Remote)

Role overview A remote Technical Support Engineer position based in Mexico, joining a centralized technology function that supports enterprise applications and cloud infrastructure for a global marketing and digital transformation organization. The work blends diagnostic troubleshooting, stakeholder communication, and continuous improvement across a distributed global environment.

Responsibilities - Provide technical support for enterprise applications, systems, and infrastructure, handling incoming incidents and service requests. - Diagnose root causes, resolve issues, escalate when appropriate, and ensure follow-through to closure. - Monitor cloud-based services and support AWS and/or Azure environments as part of daily operations. - Collaborate with internal technology teams on complex, cross-functional investigations. - Document troubleshooting steps, fixes, and procedures that strengthen the team's knowledge base. - Identify recurring problems and contribute ideas that improve support processes and system reliability. - Communicate technical findings to both engineering peers and non-technical stakeholders while adhering to established security and operational standards.

Requirements - Based in Mexico or elsewhere in LATAM with a dependable remote setup. - Senior experience in technical support, IT support, systems administration, cloud support, or a closely related field. - Strong troubleshooting ability across applications, systems, and infrastructure layers. - Practical experience with at least one major cloud platform, especially AWS and/or Azure. - Understanding of cloud infrastructure and typical enterprise IT environments. - Experience working with ticketing, incident management, or ITSM processes. - Solid documentation, prioritization, and English communication skills for global teams.

Nice to have - Familiarity with networking, scripting, monitoring, or automation tools.

Benefits and work setup - 100% remote work within Mexico. - Competitive USD-denominated compensation. - Paid time off, autonomous scheduling focused on outcomes, and engagement with senior professionals across a Latin American network.