Technical Support Engineer - Digital Marketing - LATAM (Remote)

Role overview A remote Technical Support Engineer role is open to candidates across Latin America, embedded in a centralized technology team supporting a global digital marketing and transformation organization. The engineer will diagnose and resolve technical issues across enterprise systems and cloud environments while helping maintain reliable day-to-day operations for a distributed global workforce.

Responsibilities - Provide technical support and troubleshooting for enterprise applications, systems, and infrastructure. - Investigate, diagnose, and resolve technical incidents and service requests end-to-end. - Monitor and troubleshoot cloud environments and services, including AWS and/or Azure. - Collaborate with internal technology teams to resolve complex issues and follow established escalation paths. - Document troubleshooting steps, solutions, and technical procedures, and flag recurring problems for improvement. - Translate technical issues into clear updates for both technical and non-technical stakeholders while following security and operational procedures.

Requirements - Senior-level professional experience in technical support, IT support, systems administration, or cloud support. - Practical experience with at least one major cloud platform, particularly AWS and/or Azure. - Strong troubleshooting, documentation, and organizational skills. - Experience working with ticketing, incident management, or IT service management processes. - English proficiency sufficient for global collaboration. - Comfort working across distributed teams and stakeholder groups.

Nice to have - Background with networking, scripting, monitoring, or automation tooling.

Benefits and work setup - 100% remote work with location flexibility. - USD-denominated compensation at competitive market rates. - Paid time off, outcome-oriented autonomy, and engagement activities.