Technical Support Engineer - Digital Marketing - Brazil (Remote)

Role overview A remote Technical Support Engineer position is open for candidates based in Brazil, supporting a centralized technology team inside a global digital marketing and transformation organization. The engineer will deliver tiered technical assistance, troubleshoot enterprise systems, and keep cloud-based environments running smoothly across a distributed global operation.

Responsibilities - Deliver technical support and troubleshooting for enterprise applications, systems, and infrastructure. - Investigate, diagnose, and resolve technical incidents and service requests from end users and internal teams. - Monitor and maintain cloud environments, including day-to-day operations on AWS and/or Azure. - Partner with internal technology teams to solve complex, cross-stack problems and escalate when appropriate. - Document troubleshooting steps, fixes, and runbooks, and surface recurring issues for process improvements. - Communicate technical findings clearly to both technical and non-technical stakeholders while following security and operational procedures.

Requirements - Senior-level experience in technical support, IT support, systems administration, or cloud support. - Hands-on experience with at least one major cloud platform, especially AWS and/or Azure. - Strong troubleshooting, prioritization, and documentation skills. - Familiarity with ticketing, incident management, or IT service management processes. - Working proficiency in English to collaborate with global technical and business teams. - Ability to operate effectively with distributed teams and stakeholders.

Nice to have - Exposure to additional cloud, infrastructure, networking, scripting, monitoring, or automation technologies.

Benefits and work setup - 100% remote arrangement; only a laptop and reliable internet connection required. - Compensation paid in USD at competitive market rates. - Paid time off policy plus flexible, autonomy-oriented scheduling focused on outcomes.