Freelance Tech Agent - APAC

Role overview

Provide live technical support during virtual events, helping presenters, interpreters, clients, and attendees stay connected and ensuring the event runs smoothly. This freelance role suits someone who can monitor several things at once, troubleshoot quickly, and communicate calmly while an event is underway.

Responsibilities - Monitor assigned events from beginning to end and watch for technical or quality issues. - Help participants resolve audio, video, connectivity, and platform problems. - Check that interpreters and other participants are connected and working as expected. - Coordinate with production teams, escalate issues when needed, and keep affected stakeholders informed. - Record issues and actions taken, and remain attentive throughout the assignment.

Requirements - Strong technical troubleshooting ability and familiarity with virtual meeting or event platforms. - Clear, professional written and spoken communication, with a customer-focused approach. - Calm judgment under pressure, attention to detail, and the ability to multitask during live events. - Reliable high-speed internet and a quiet, professional workspace. - Flexibility to take evening, weekend, or varied shifts according to event schedules.

Nice to have - Experience in virtual event production, technical support, help desk, audiovisual work, live streaming, webinar moderation, or remote customer support. - Familiarity with interpreter coordination or accessibility services. - Experience with platforms such as Zoom, Microsoft Teams, Webex, Google Meet, or similar services.

Benefits and work setup - Freelance or contract assignments are scheduled according to event demand and may range from short webinars to full-day conferences.