Remote WFH Response Associate, Roadside Assistance (CSR)

Role overview Respond to inbound calls from drivers who need urgent roadside help, serving as their first point of contact during stressful or uncertain situations. Gather the information needed to arrange assistance, coordinate with service providers, and keep customers informed about what will happen next.

Responsibilities - Collect accurate location, vehicle, and problem details from callers to arrange help promptly. - Dispatch the appropriate roadside provider for issues such as breakdowns, flat tires, lockouts, dead batteries, fuel delivery, or towing. - Listen carefully, reassure distressed callers, and explain next steps in a calm, clear way. - Use multiple web-based systems at once to record information and follow service progress. - Work with colleagues and managers in a remote, performance-oriented team.

Requirements - Empathy and patience when helping people who may be frightened, upset, or unsure of their location. - Strong listening and communication skills, including the ability to ask focused questions and relay accurate instructions. - Good judgment under pressure and the ability to make timely decisions as situations change. - Comfort switching between digital tools while maintaining accurate records. - Current authorization to work full time in the United States; employer visa sponsorship is not available.

Benefits and work setup - Remote contact-center work; applicants must be located in an eligible state. Some initial onboarding may require travel, with arrangements and expenses covered. - Pay is listed at $16.25 per hour nationally. - Benefits include health, dental, vision, life, and disability coverage; retirement plan with company match; tuition assistance; paid sick leave, holidays, and paid time off; parental planning support; and incentive programs.