Platform Manager – Microsoft Dynamics 365 CRM

Role overview Lead the direction and ongoing improvement of an enterprise customer relationship management platform built on Microsoft Dynamics 365. This product ownership role connects business stakeholders with technical teams, turning business needs into prioritized platform changes while supporting sound governance, security, and data practices.

Responsibilities - Own the platform vision, roadmap, and backlog, prioritizing work by business value, user impact, risk, and dependencies. - Gather stakeholder needs and translate them into epics, features, user stories, acceptance criteria, and functional requirements. - Guide developers, administrators, analysts, architects, and implementation partners through discovery, refinement, planning, demonstrations, testing, and releases. - Identify opportunities to simplify processes, improve user experience, and automate work; support configuration, integrations, workflows, reporting, and data management. - Track adoption, user feedback, and business outcomes, and communicate priorities, changes, risks, and dependencies. - Support documentation, training, change management, and compliance with platform governance, security, and data integrity standards.

Requirements - Bachelor’s degree in business, information technology, computer science, management information systems, or a related area—or equivalent education and experience. - At least five years implementing and supporting Dynamics 365 CRM or a comparable CRM in a service organization. - Functional leadership experience with Dynamics 365 in a complex business or enterprise environment. - Experience with Power Apps, Power Automate, and Power BI, plus a strong understanding of Dataverse and API integrations. - Experience managing roadmaps, backlogs, user stories, acceptance criteria, and business requirements. - Strong process analysis, communication, and cross-functional leadership skills, including the ability to influence without direct authority.

Benefits and work setup - Annual pay range: $115,000–$160,000, with actual compensation varying by qualifications, experience, business needs, and location. - Benefits include medical, dental, vision, and life insurance; employer 401(k) contributions; paid leave and holidays; parental leave; volunteer days; wellness resources; and employee assistance programming.