Network Program Manager, Preventative Maintenance

Role overview

Coordinate preventative maintenance for critical infrastructure at network facilities across multiple regional markets. The role connects maintenance planning with field execution: aligning contractors, controlling scheduled work, ensuring procedures are followed and managing first-level escalations when site issues arise. It also coordinates urgent dispatch and repair activity when power or equipment failures threaten operations.

Responsibilities

- Run regular operational reviews with maintenance contractors, tracking site work, outstanding quotes and obstacles. - Coordinate regional scheduling and technician dispatch, arranging site escorts when needed; onboard contractor administrators to required systems and work-order, ticketing and billing processes. - Create and manage scheduled maintenance change tickets, ensuring work is submitted at least 72 hours in advance. - Maintain and distribute procedures for generator servicing, HVAC upkeep, battery checks and transfer-switch inspections, and coordinate their review with operations stakeholders. - Act as the first escalation contact during maintenance visits; open repair work orders for infrastructure faults and track remediation. - Arrange urgent vendor dispatch for equipment replacement or generator deployment during power outages and major incidents.

Requirements

- Bachelor's degree or equivalent practical experience. - At least three years in telecommunications infrastructure, network facility operations or critical-facility management. - Experience managing external service vendors, field operations and cross-functional coordination. - Familiarity with ServiceNow or an equivalent enterprise ticketing and change-management platform. - Working knowledge of critical-site power equipment, including standby generators, transfer switches and -48V DC power systems with battery strings. - Understanding of facility HVAC and environmental systems, such as shelter units, filtration, coolant or refrigerant loops, and monitoring sensors.

Nice to have

- Experience moving manual operations to field-service or ERP software. - Background in on-call coordination, major-incident response, or drafting and enforcing maintenance procedures across multiple regions.

Benefits and work setup

- Full-time US role with a stated base salary range of $84,000–$122,400, plus bonus and benefits; the applicable range varies by location. - The opportunity does not include immigration sponsorship.