Solutions Consultant

Role overview Help nonprofit, member-based associations get more value from their technology by turning organizational goals into workable system solutions. You’ll gather needs from client stakeholders, shape them into approved requirements, and configure and test systems in line with agreed procedures. The role also includes customer education and ongoing consulting within project budgets.

Responsibilities - Learn the relevant products, support policies, and client agreements to guide delivery appropriately. - Meet with clients to understand their goals and design requirements. - Recommend tools and approaches, explaining how they can meet project goals and improve staff or member experiences. - Write functional requirements for client review and approval. - Configure and test systems against approved requirements and standard procedures. - Train customers, document solutions consistently, and monitor relevant technology and business practices.

Requirements - Bachelor’s degree and at least one year of related work experience. - Solid technical skills with Microsoft Dynamics 365 or a similar platform. - Understanding of CRM systems and basic database concepts, such as SQL. - Proficiency with Microsoft Office applications, including Word, Excel, and Outlook. - Strong communication and collaboration skills to coordinate stakeholders and support timely, high-quality delivery. - Able to take initiative, work hands-on, and manage details through execution.

Nice to have - Experience with nonprofit association operations such as membership, meetings, professional development, or fundraising.

Benefits and work setup - Based in Austin, Texas, with a hybrid option, or remote within the U.S. - Salary range: $70,000–$76,000, with actual pay depending on factors such as location, experience, and performance. - Medical, dental, and vision options; employer-paid disability and basic life coverage; and a 401(k) match up to 4%. - Flexible paid personal and vacation time, 10 sick days, 10 paid holidays, and six weeks of paid parental leave.