Principal Product Manager, Member Experience

Role overview Own the vision and strategy for a consumer-facing member experience across the full care journey, from discovering available care through receiving it and following up. This senior, hands-on product role turns complex, ambiguous problems into clear plans and works across design, engineering, data, clinical, operations, and marketing in a regulated healthcare setting.

Responsibilities - Set a multi-year product vision and roadmap, making trade-offs to focus on member value. - Map end-to-end journeys and translate cross-cutting needs into clear requirements and shared direction. - Work closely with design on concepts, reviews, and interaction details, maintaining a high bar for the overall experience. - Use research, behavioral data, and experiments to guide decisions; define success measures and counter-metrics for activation, engagement, retention, and member value. - Lead initiatives from scoping and prototyping through launch and iteration, adjusting course when evidence calls for it. - Communicate product choices and uncertainty to executives and delivery partners, and mentor other product managers.

Requirements - 12+ years of senior product management experience with consumer products at meaningful scale. - Experience owning a consumer product from an ambiguous opportunity through measurable adoption. - Strong understanding of onboarding, activation, engagement, retention, and multi-step user journeys. - Product analytics skills, including SQL and analytics tools, with the ability to combine quantitative and qualitative evidence. - Technical fluency with applications, APIs, data flows, and system dependencies sufficient to work through engineering trade-offs. - Strong product judgment, systems thinking, and communication skills for aligning teams around complex problems.

Benefits and work setup Applicants must already be authorized to work in the United States without current or future visa sponsorship. The listing describes an inclusive benefits program, but does not specify individual benefits in the available details.