Technical Support Engineer

Role overview Provide technical support to golf courses using a software platform across Thailand, Vietnam, and Malaysia. The work combines customer assistance, system setup, and initial investigation of technical issues, helping maintain timely support as the customer base grows.

Responsibilities - Handle first- and second-line support requests from golf courses. - Configure new course accounts, including tee sheets, pricing, point-of-sale terminals, tax settings, and messaging channels. - Use logs and database information to investigate reported problems. - Reproduce bugs and pass useful findings to developers. - Help keep response times prompt as support demand increases. - Occasionally visit courses to assist with onboarding.

Requirements - A diploma or degree in IT or computer science, or equivalent practical experience. - Basic SQL skills and confidence using web applications and administration tools. - Fluent Thai and good English. - Thai nationality and residence in or near Bangkok. - Willingness to use AI tools to help troubleshoot and draft support replies.

Benefits and work setup - Full-time, remote-first work, with one weekly in-person team day in the Bangna area and occasional course visits. - Monthly salary of ฿25,000–35,000. - Training on a SaaS platform and opportunity to develop toward engineering roles. - Four positions are available.