Helpdesk & Training Specialist

Role overview Help golf course teams adopt and use a software platform by combining practical training with responsive customer support. You’ll work directly with staff in person and online, resolving everyday questions and passing technical issues to engineering with clear context.

Responsibilities - Onboard and train course staff, including front desk, caddie, cashier, and food and beverage teams. - Respond to support requests by chat, email, and phone, following issues through to resolution or escalation. - Document technical problems clearly for developers to investigate. - Create user help articles and training materials in Thai and English. - Visit golf courses to support onboarding and training.

Requirements - At least two years of experience in software support, helpdesk work, or customer training. - Ability to teach web applications to people with varied technical experience. - Fluent Thai and good English. - Thai nationality and willingness to travel to golf courses in Thailand. - Residence in or near Bangkok.

Nice to have - Experience with point-of-sale or booking systems. - Familiarity with AI assistants for preparing documentation and support responses. - Knowledge of golf.

Benefits and work setup - Full-time, remote-first work near Bangkok, with one weekly in-person team day in the Bangna area and visits to golf courses. - Monthly salary of ฿40,000–65,000, depending on experience. - One position is available.