Support Engineer

Role overview Support live internal and client-facing applications, help deliver technical projects, and improve operational efficiency through automation. This early-career role focuses on monitoring cloud services, responding to user issues, investigating data and application problems, and maintaining clear incident handovers.

Responsibilities - Monitor production systems running on AWS, GCP, and Firebase to help maintain service stability. - Acknowledge user inquiries within the stated first-response target of one to five minutes and resolve routine incidents during weekend coverage. - Use SQL and/or NoSQL queries to investigate participant scores, exam status, and other technical issues. - Assess whether a problem is caused by user behavior, application logic, or cloud infrastructure, escalating critical infrastructure incidents promptly. - Prepare a weekly operational recap and coordinate handovers at the start and end of the coverage period. - Update FAQs and service-level documentation when recurring issues reveal a need for clearer guidance.

Requirements - At least one year of hands-on Firebase experience in a production environment. - At least one year working with AWS and/or GCP. - Proficiency with SQL and/or NoSQL for data validation and investigation. - Experience monitoring live production systems and using ticketing tools or structured incident workflows. - Willingness to provide weekend operational coverage.

Benefits and work setup - Remote, one-month contract. - Coverage runs Friday through Monday, including Saturday and Sunday operations.