Identity & Access Management Support Engineer (m/f/d) – Omada

Role overview

Keep enterprise identity and access management systems running reliably through advanced support and ongoing operational improvements. You will support customized Omada Identity environments, investigate incidents, maintain integrations and workflows, and work with customer teams to improve day-to-day IAM operations.

Responsibilities

- Provide second- and third-level support for Omada Identity platforms, resolving access, provisioning, and system incidents. - Monitor platform health, workflows, and integrations to find and address problems early. - Maintain and improve role models, policies, and governance processes using the Omada Role Engine. - Use Microsoft SQL Server to analyze IAM data, produce reports, and support integration and automation work. - Coordinate changes and operational improvements with customer teams. - Keep technical documentation and process flows current, and share knowledge with colleagues.

Requirements

- Degree in computer science, information security, or a related field. - Solid IAM experience, particularly supporting Omada Identity. - Hands-on familiarity with the Omada Role Engine and role-based access control concepts. - Proficiency with Microsoft SQL Server for reporting, analysis, and data troubleshooting. - Strong analytical and problem-solving skills, with a proactive, customer-focused approach. - Familiarity with identity and access technologies such as Active Directory, LDAP, SAML, or SCIM.

Benefits and work setup

- Based in Barcelona or Madrid, or remote from Spain.