Customer Support Agent

Role overview Serve as the voice of a multi-brand sports, gaming, and fan-experiences platform, helping customers across European and Latin American markets. Joining the global customer engagement team, you will handle a high volume of enquiries across multiple channels, building loyalty through responsive, empathetic service while meeting daily quality and productivity targets.

Responsibilities - Respond to inbound and outbound contacts across phone, email, live chat, social media, and third-party review sites - Resolve enquiries efficiently, offering suitable solutions and alternatives where appropriate - Maintain accurate records of every interaction in the call centre database - Build lasting customer relationships that encourage loyalty and repeat engagement - Continuously deepen product knowledge through ongoing training - Meet daily targets for service quality, productivity, and customer satisfaction - Collaborate with peer teams to achieve broader business outcomes

Requirements - Previous experience in customer support or a call centre environment - Fluency in Greek, with medium-level proficiency in English - Strong listening, verbal, and written communication skills - Highly organised with the ability to manage multiple tasks and deadlines - Flexible mindset with a drive to improve processes and outcomes - Friendly, empathetic approach and the ability to stay positive under pressure - Keen attention to detail

Benefits and work setup - Medical or health insurance - Open annual leave policy - Employee assistance programme - Training and learning development support