Customer Care Agent

Role overview Provide responsive, empathetic customer support across email and phone. You will help customers resolve questions, keep them informed when issues need escalation, and contribute to a reliable support experience in a fast-moving environment.

Responsibilities - Respond to customer requests in real time through email and phone. - Resolve questions professionally and promptly, keeping customers updated throughout. - Record interactions and follow-up actions accurately. - Route complex issues to the appropriate team and monitor progress with the customer. - Meet response, resolution, and customer satisfaction targets. - Share ideas that improve support processes and customer experience, and stay current on product and policy changes.

Requirements - At least two years of customer service experience; chat or phone support is especially relevant. - Clear, effective written and spoken communication. - Strong organization and follow-through, including the ability to meet deadlines amid changing priorities. - Able to manage several conversations or tasks at once. - Sound problem-solving skills and attention to detail. - Self-directed approach and ownership of customer issues.

Nice to have - Familiarity with customer support platforms such as HubSpot, Intercom, or similar help desk tools. - Experience in a startup or other high-growth environment.

Benefits and work setup The listing describes a collaborative team, opportunities to develop and grow, and competitive compensation, without specifying amounts or other terms.