Customer Excellence Specialist

Role overview Coordinate customer orders for satellite imagery and related geospatial services across Latin America, from initial requirements through delivery. The role combines operational planning and image quality checks with account support, customer communication and coordination across technical and commercial teams.

Responsibilities - Manage orders end to end, clarifying customer requirements and preparing feasibility assessments for imagery requests. - Plan satellite capture resources and check image quality against service expectations. - Track order progress, identify potential delays or issues early, and coordinate resolutions. - Respond to customer questions and complaints, working with operations, analytics, product and sales colleagues as needed. - Serve as a contact for public-sector contracts and commercial accounts, building dependable working relationships. - Coordinate service training and provide accurate performance indicators and operational reports.

Requirements - Bachelor’s degree in geography, remote sensing, aerospace or a related field. - Experience in customer operations, account management or another customer-facing role. - Strong analytical and problem-solving abilities. - Clear written and spoken English communication skills. - Availability to work shifts; night shifts are not required.

Benefits and work setup - Permanent, remote role for candidates based in Mexico, Chile or Colombia. - Benefits are intended to support health and wellbeing, with offerings varying by location. - Employment may require applicable security screening.