Remote job
Customer Service Representative-SDU-Work From Home-San Antonio TX ONLY
Job details
About this role
Role overview
Handle customer questions and correspondence related to child support payment processing. The representative follows established procedures and contract requirements, records interactions accurately, and updates both internal and state systems. This is a full-time, work-from-home role limited to candidates in the San Antonio, Texas area.
Responsibilities
- Respond to calls from child support customers and other stakeholders, including callers who may be upset. - Process written correspondence according to established procedures and service requirements. - Record customer contacts and correspondence accurately in the relevant systems. - Make required updates in internal and state child support systems. - Identify and resolve record or processing errors while protecting confidential information. - Explain applicable procedures and rules clearly, and meet schedules and service timelines.
Requirements
- High school diploma or equivalent, plus at least one year of experience in customer service, service delivery, call center technology, or a related area; equivalent education and experience may qualify. - Understanding of customer service practices and the ability to handle difficult conversations with tact and patience. - Ability to interpret and explain procedures, policies, and rules concerning payment processing and child support programs. - Accurate data-entry skills, including keyboard, mouse, and 10-key use; working knowledge of Microsoft Word, Excel, and Windows applications. - Clear verbal and written communication, sound judgment, discretion, and the ability to work independently. - Availability for varied schedules or overtime when needed.
Nice to have
Full English and Spanish fluency qualifies for a higher hourly rate.
Benefits and work setup
The listed rate is $14.15 per hour, with a higher rate for fully bilingual English-Spanish candidates. The role is remote with paid training and a set weekday schedule between 8 a.m. and 6 p.m. Central Time. Benefits begin after 30 days and include a 401(k) and gym membership reimbursement; career development opportunities are also listed.