Customer Experience Advocate (Remote, Insurance Tech Startup)

Role overview

Help policyholders manage insurance needs with clear, considerate support. You’ll handle service questions and policy changes, guide customers through an evolving digital product, and share feedback that can improve the customer experience.

Responsibilities

- Respond to inbound calls and other customer inquiries, resolving issues with sound judgment. - Process policy service requests involving vehicles, drivers, lienholders, and documents. - Learn the product and available insurance options to help customers find a suitable fit. - Look ahead for relevant needs, such as potential coverage gaps, eligible discounts, or renewal changes. - Share recurring customer feedback and product suggestions with internal teams.

Requirements

- Strong communication and problem-solving skills. - Friendly, positive approach and willingness to work collaboratively. - Dependable work ethic and care in handling customer requests. - Previous customer service, sales, or hospitality experience is helpful but not required.

Benefits and work setup

- Fully remote work with equipment provided; applicants must live in an eligible U.S. state or Ontario, Canada. Hourly roles have a more limited set of eligible U.S. states. - Choice of a five-day, eight-hour or four-day, ten-hour weekly schedule. - Hourly pay listed at $19–$21, plus stock options. - Medical, dental, and vision coverage, paid vacation, and a retirement plan with employer match are listed. A property and casualty insurance license can be funded if needed.