Contractor - Service Product and Partner Manager (6+ months)

Role overview Own the service and partner strategy for a new cash and money market offering delivered through an online shareholder experience. This contract role combines service product management, commercial judgment, partner sourcing, and close work with product and design teams to shape a useful, well-integrated customer offering.

Responsibilities - Quickly organize existing research, documentation, and strategy, then develop a plan for evaluating and advancing the offering. - Define the service and partner approach, including the capabilities and standards potential providers must meet. - Identify, assess, select, and manage partners, balancing commercial outcomes with customer needs and integration requirements. - Work with product and design on research and translate findings into experience requirements and partner expectations. - Build collaborative partner relationships while influencing stakeholders to meet the desired service and experience standards. - Guide the offering from concept toward launch and future growth, maintaining ownership of outcomes.

Requirements - Three to five years of service product management experience, including service offerings delivered with partners or vendors; experience limited to software features is not sufficient. - Track record owning strategy and execution from concept through launch and scaling. - Commercial and business acumen, including comfort with business cases, economics, terms, and negotiations. - Strong partner and stakeholder management, with the ability to build trust while holding firm standards. - Clear, concise, outcome-focused communication and experience translating customer needs into requirements with product and design teams.

Nice to have - Direct experience collaborating with user research. - A curious, empathetic, detail-oriented, collaborative, and self-directed approach, with openness to feedback.

Benefits and work setup This is a contract role of at least six months, with an hourly range of $85–$125 depending on experience. It can be hybrid near the Denver office or fully remote within the continental United States. Hybrid employees are expected in office one day per week starting September 8, 2026, increasing to two days per week from February 1, 2027. Remote employees should expect onsite visits about three times a year. Travel may reach 10%.