Director of Product, Homeowner & Partner Experience

Role overview

Set product direction for the experiences homeowners and channel partners use, from the initial application through account servicing and partner transactions. The role combines consumer growth, partner-channel development, and product leadership, with a focus on improving conversion and adoption through customer insight and measurable outcomes.

Responsibilities

- Own the roadmap for the homeowner funnel, portal, and post-origination experience, as well as partner onboarding, submissions, pricing displays, and transactional communications. - Guide product planning for business expansion, including eligibility, disclosures, and state-specific customer flows in partnership with legal and compliance teams. - Set funnel strategy, experimentation priorities, and drop-off analysis with analytics, sales, and revenue operations partners. - Direct marketing technology priorities such as attribution, lead routing, campaign infrastructure, and lifecycle communications. - Coach product managers and designers, build a research practice that informs roadmap decisions, and contribute to hiring and team design as needs grow. - Ensure launches include instrumentation, enablement, and operational handoffs; track conversion, customer satisfaction, partner adoption, submission quality, and time to funding.

Requirements

- At least 8 years of product management experience, including substantial work on consumer products, funnels, conversion, or customer journeys. - At least 5 years working on a business-to-consumer product in finance, property, or technology. - Evidence of using customer insight and data to shape product strategy and growth decisions. - Ability to lead across product, design, analytics, sales, marketing, operations, and engineering partners. - Ability to represent homeowner and partner needs in executive decisions and assess how early experiences affect later funnel outcomes.

Nice to have

- Experience in fintech, property technology, or consumer lending, particularly regulated applications and disclosures. - Experience launching a new channel or product line, working with marketing technology, or adapting products to state-level legal requirements.

Benefits and work setup

The role is remote-first. The stated on-target earnings range is $205,000–$240,000, including base pay and a twice-yearly bonus tied to company, team, and individual results. Benefits described include healthcare, flexible time off, parental leave, and monthly phone and internet support.