Digital Program Manager

Role overview Coordinate the rollout and ongoing delivery of digital products for healthcare clients. You’ll manage a portfolio of projects with low to moderate complexity, helping clients and internal teams move from onboarding through implementation while improving delivery and customer outcomes.

Responsibilities - Coordinate project plans, milestones, and progress to support timely implementation and delivery. - Work with clients to gather requirements and information for onboarding and implementation. - Track project data, validate information, and prepare reporting and analysis to support decisions. - Partner with client-facing, product, engineering, analytics, sales, and operations colleagues to resolve issues and improve outcomes. - Identify delivery risks and opportunities, raise issues when needed, and suggest improvements to workflows and tools. - Support documentation, training, and knowledge sharing across the team.

Requirements - Bachelor’s degree or equivalent relevant professional experience. - 3–6 years of experience in operations, project management, client success, consulting, healthcare, or another customer-facing field. - Experience coordinating projects, cross-functional work, or client implementations. - Strong organization and follow-through, with the ability to manage multiple priorities and deadlines. - Clear communication with clients and technical and operational stakeholders. - Analytical problem-solving skills, attention to detail, and the ability to learn healthcare workflows and digital products quickly.

Nice to have - Experience in healthcare, health plans, provider organizations, or healthcare technology.