Strategic Program Manager, Implementation (MANTL)

Role overview

Lead complex digital banking implementation programs from onboarding through delivery, with responsibility for customer alignment, cross-functional coordination, and risk management. The role also helps improve implementation practices and operational capacity, working with internal delivery and technical teams as well as customer stakeholders, including executives.

Responsibilities - Oversee strategic or high-impact customer onboarding programs and coordinate delivery across teams. - Set implementation plans that align customer requirements, resources, priorities, milestones, and dependencies. - Guide customer relationships through complex decisions, expectations, escalations, and executive communications. - Identify delivery risks and constraints, assess their operational and customer impact, and organize mitigation or resolution. - Coordinate with delivery leadership, technical services, product, customer success, and engineering stakeholders. - Improve implementation governance, reporting, communication practices, and delivery methods to support consistent outcomes at scale.

Requirements - Broad implementation delivery expertise, including leadership of complex programs or portfolios. - Experience coordinating cross-functional teams and external customer stakeholders through onboarding. - Strong project planning, organization, analytical judgment, and risk management skills. - Ability to communicate effectively with senior customer and internal stakeholders. - Demonstrated operational leadership and a focus on customer outcomes.

Nice to have - Enterprise-scale implementation experience in fintech, SaaS, or digital banking. - Familiarity with Agile, Waterfall, or hybrid delivery approaches. - PMP or PgMP certification. - Experience with implementation transformation, automation, technical onboarding, or customer readiness. - Experience mentoring program managers or handling executive customer escalations.

Benefits and work setup - Remote-first role; candidates must already be eligible to work full-time in the United States, as sponsorship is unavailable. - Salary range: $120,000–$150,000. - Benefits include unlimited paid time off and a 401(k) with employer match.