Product Manager - Servicing

Role overview A Product Manager role owning the borrower servicing experience at a fintech lending marketplace that refinances consumer debt through a network of credit union and bank partners. The PM leads end-to-end discovery and delivery of features that help borrowers manage and repay their loans, while also supporting lender partner integrations and back-end platform configuration. It is a hands-on ownership seat, partnering with engineering, design, and business stakeholders and using data and AI tooling to ship outcomes.

Responsibilities - Lead discovery and delivery of borrower-facing servicing features that make managing, repaying, and staying current on loans intuitive. - Translate partner servicing requirements into product requirements alongside lender implementation teams, supporting go-lives with credit union and bank partners. - Maintain and evolve servicing platform configuration, including loan settings, borrower communications, and platform-level changes. - Drive initiatives to reduce delinquency and improve payment behavior, including self-service improvements, payment plan optimization, and enrollment experiences. - Apply AI tools to accelerate research, analysis, documentation, and other repetitive tasks. - Build working knowledge of loan sales, collections, and disbursements workflows with growing ownership over time.

Requirements - 2-5 years of product management experience in a fast-paced environment with real end-to-end ownership and accountability. - Demonstrated product craft: framing problems clearly, translating them into executable requirements, and driving delivery within an agile product lifecycle. - Strong product sense with attention to user experience and clear communication with cross-functional partners. - Comfort using AI tools to accelerate research, analysis, and documentation. - Data-informed decision making and ability to work across engineering, design, and business stakeholders.

Nice to have - Experience in fintech, consumer lending, or a regulated environment. - Familiarity with loan servicing, payments, collections, or capital markets. - Experience delivering product changes with bank, credit union, or platform partners. - Running A/B tests or product experiments to improve conversion, engagement, or user behavior. - SQL proficiency and familiarity with BI or product analytics tools.

Benefits and work setup - Base salary range of $100,000 to $150,000 annually, with potential eligibility for a performance-based bonus. - Fully remote for most roles, with on-site expectations for some teams. - Flexible paid time off plus company holidays. - Equity participation in the company. - Health insurance benefits, paid parental leave for both caregivers, and a retirement savings plan. - Equipment provided, subscription to an AI assistant tool, and quarterly in-person and virtual team meetups.