Associate Manager, Protect

Role overview

Manage a team of licensed personal-lines insurance agents who advise customers and drive sales across home, auto, and life coverage. You’ll coach agents through customer conversations, oversee sales from initial inquiry to fulfillment, and help shape processes for a growing insurance operation. The work is fast-paced and combines sales leadership with customer service and operational improvement.

Responsibilities

- Lead, hire, coach, and develop agents while building a collaborative, high-performing team. - Set and implement plans to meet sales and customer engagement goals. - Support agents as they advise customers through phone, email, text, and chat. - Oversee the sales journey from intake and quoting through policy fulfillment across multiple carriers. - Identify opportunities to cross-sell coverage and address gaps in customers’ protection. - Improve team processes and contribute ideas to strengthen the insurance operation.

Requirements

- At least five years of Property and Casualty insurance sales experience. - Prior team management experience, including coaching, performance management, and staff development. - Active state license in Property and Casualty or Personal Lines insurance. - Strong written and verbal communication, organization, and time management skills. - Self-directed, adaptable approach to solving problems and handling competing priorities.

Nice to have

- Independent agency experience with a broad range of carriers. - Insurance servicing experience or life insurance experience.