Senior Product Manager (Salesforce)

Role overview Guide the development of Salesforce-based products and services, working with public-sector partners and multidisciplinary teams to improve digital experiences for end users. The product manager sets direction and priorities, translates user and business needs into work the team can deliver, and uses evidence to measure progress. The role level depends on experience and skills.

Responsibilities - Define product vision, goals, and measures of success. - Work with designers, analysts, and technical leads to understand users, business needs, and technical options. - Set priorities and scope for initiatives, features, user stories, and metrics. - Coordinate with cross-functional delivery teams and project managers to shape roadmaps and ship work. - Build alignment with agency partners and other stakeholders, explaining trade-offs and the reasoning behind product decisions. - Track progress against user and business goals, using findings to adjust plans and improve the product.

Requirements - At least three years as a product manager or product owner for Salesforce products, such as Sales Cloud, Service Cloud, Experience Cloud, or Marketing Cloud. - Practical understanding of Salesforce data models, including objects, fields, relationships, record types, and page layouts. - Experience configuring or specifying declarative Salesforce features, such as Flow, validation rules, permission sets, reports, and dashboards. - Bachelor’s degree or equivalent experience. - Experience delivering consumer-facing web applications. - Strong planning, communication, and stakeholder alignment skills, including explaining technical, user experience, and delivery trade-offs. - Ability to work through ambiguity and make decisions with incomplete information.

Benefits and work setup - Fully remote work is available to applicants based in specified U.S. states; the role requires working from the contiguous United States. - Remote-work support includes a company laptop, setup assistance, and a monthly utility reimbursement. Other listed offerings include flexible paid time off, learning resources, a development allowance, and commuter benefits where applicable.